Affordable Housing Online is monitoring the federal government's response to the coronavirus disease (COVID-19) outbreak. As of March 13, 2020, Public Housing Agencies across the nation are closing their doors to the public. Most offices are still running and will communicate by phone, email, or mail. Some offices have drop boxes installed outside, so documents can still be hand-delivered. Visit the housing authority's website for the latest on its current operations, if one is available. If there is no information online, contact the housing authority directly. Due to a high volume of calls and modified office hours in most areas, expect a long wait time (days or weeks) for a response. To find your local PHA's contact info, browse by state here.

An extensive list of coronavirus resources for low-income households can be found here.

How can I file a complaint?

Answer

To file a complaint about your unit or the property you are living in, contact the housing authority or management company that manages your unit.

You can use the search bar on the top of this page to search for housing authority or apartment community contact information.

If you feel you have been mistreated by a housing authority, apartment community, or landlord, visit HUD's web page here, and submit a complaint through the appropriate category.

If you are seeking legal advice, there are legal aid offices in every state that help low-income persons. You can search for a legal aid office near you here.

More FAQs from Low Income Households

  • How do I file a complaint to HUD about being mistreated by a managing housing office?
  • I applied by paying the fee, but I have not been contacted. What can I do?
  • Within a week after applying, I got a nasty and unprofessional response that I was not placed on the waiting list. Could it have been spam?
  • I am afraid to put my Social Security Number on the online application because of hackers. Is it safe to give this information?
  • I would like to to cancel my subscription. Do not charge me any additional fees.