Affordable Housing Online is monitoring the federal government's response to the coronavirus disease (COVID-19) outbreak. As of March 13, 2020, Public Housing Agencies across the nation are closing their doors to the public. Most offices are still running and will communicate by phone, email, or mail. Some offices have drop boxes installed outside, so documents can still be hand-delivered. Visit the housing authority's website for the latest on its current operations, if one is available. If there is no information online, contact the housing authority directly. Due to a high volume of calls and modified office hours in most areas, expect a long wait time (days or weeks) for a response. To find your local PHA's contact info, browse by state here.

An extensive list of coronavirus resources for low-income households can be found here.

I am afraid to put my Social Security Number on the online application because of hackers. Is it safe to give this information?


As long as it is an official application, it is overall safe to put your Social Security Number on your online application.

Anyone who transmits personal information over the Internet does run a certain amount of risk when submitting the information. However, if you and the housing office are following the right security procedures, that risk is extremely small. In our opinion, the risk is so small, it's worth submitting this information online. Once you have submitted your application, that information is kept private and secure by the housing office.

That being said, make sure you are applying to a legitimate waiting list, and it is not a fake application run by a scammer. You can verify if the application is legitimate by contacting the housing authority or apartment community identified on the application. You can read more on how to identify and avoid scams in our Housing Scam Prevention Guide.

If you have concerns about an online application, contact the housing office for more information.

You can use the search bar on the top of this page to search for housing authority and apartment community contact information.

More FAQs from Low Income Households

  • How do I file a complaint to HUD about being mistreated by a managing housing office?
  • I applied by paying the fee, but I have not been contacted. What can I do?
  • How can I file a complaint?
  • Within a week after applying, I got a nasty and unprofessional response that I was not placed on the waiting list. Could it have been spam?
  • I would like to to cancel my subscription. Do not charge me any additional fees.