Affordable Housing Online is monitoring the federal government's response to the coronavirus disease (COVID-19) outbreak. As of March 13, 2020, Public Housing Agencies across the nation are closing their doors to the public. Most offices are still running and will communicate by phone, email, or mail. Some offices have drop boxes installed outside, so documents can still be hand-delivered. Visit the housing authority's website for the latest on its current operations, if one is available. If there is no information online, contact the housing authority directly. Due to a high volume of calls and modified office hours in most areas, expect a long wait time (days or weeks) for a response. To find your local PHA's contact info, browse by state here.

An extensive list of coronavirus resources for low-income households can be found here.

I applied by paying the fee, but I have not been contacted. What can I do?

Answer

If you applied to an affordable apartment community that had an application fee, contact the property to confirm your waiting list status. You can use the search bar on the top of this page to search for housing authority and apartment community contact information.

But if you paid a fee to apply to a Section 8 or Public Housing waiting list, it is likely you are a victim of a scam. It is against HUD policy to charge an application fee for those programs.

You can read more about housing scams in our Housing Scam Prevention Guide.

If you are unsure if a waiting list opening is legitimate, contact the housing authority or apartment community identified on the application for confirmation. If a HUD housing authority is charging an application fee, you may send a complaint to HUD here.

More FAQs from Low Income Households

  • How do I file a complaint to HUD about being mistreated by a managing housing office?
  • How can I file a complaint?
  • Within a week after applying, I got a nasty and unprofessional response that I was not placed on the waiting list. Could it have been spam?
  • I am afraid to put my Social Security Number on the online application because of hackers. Is it safe to give this information?
  • I would like to to cancel my subscription. Do not charge me any additional fees.