Affordable Housing Online is monitoring the federal government's response to the coronavirus disease (COVID-19) outbreak. As of March 13, 2020, Public Housing Agencies across the nation are closing their doors to the public. Most offices are still running and will communicate by phone, email, or mail. Some offices have drop boxes installed outside, so documents can still be hand-delivered. Visit the housing authority's website for the latest on its current operations, if one is available. If there is no information online, contact the housing authority directly. Due to a high volume of calls and modified office hours in most areas, expect a long wait time (days or weeks) for a response. To find your local PHA's contact info, browse by state here.

An extensive list of coronavirus resources for low-income households can be found here.

The housing office I applied through told me I didn't qualify to receive assistance, and I don't know why. What could have made me ineligible?


Any housing office that provides a HUD program is legally required to explain to you why you did not qualify. Due to the high demand of affordable housing, and comparatively low supply, it is possible that you did qualify, but were not among the applicants that were placed on the waiting list. For example, 20,000+ people may apply to a waiting list opening that is placing 1,000 applicants on that waiting list.

Contact the housing office you applied through to find out why you did not qualify. You can search our website for housing authority and apartment community contact information.

More FAQs from Low Income Households

  • What has to be included in my household income?
  • Since Section 8 vouchers are so difficult to get, is there a place to find other housing programs that set rent based on your income?
  • Who qualifies for affordable housing assistance?
  • Is there any way I can receive priority placement on a waiting list?
  • Can I apply to multiple waiting lists?