Affordable Housing Online is monitoring the federal government's response to the coronavirus disease (COVID-19) outbreak. As of March 13, 2020, Public Housing Agencies across the nation are closing their doors to the public. Most offices are still running and will communicate by phone, email, or mail. Some offices have drop boxes installed outside, so documents can still be hand-delivered. Visit the housing authority's website for the latest on its current operations, if one is available. If there is no information online, contact the housing authority directly. Due to a high volume of calls and modified office hours in most areas, expect a long wait time (days or weeks) for a response. To find your local PHA's contact info, browse by state here.

An extensive list of coronavirus resources for low-income households can be found here.

Are there protections if I can’t pay utilities during the coronavirus outbreak?

Answer

Many states and cities quickly passed laws forbidding disconnection of water additional utilities during the coronavirus emergency, so it depends on where you live and what your local utility companies are doing.

Many utility companies have decided on their own to suspend disconnections. Some utility companies are also not charging late fees or freezing the accumulation of late fees, until the coronavirus emergency is declared to be over.

However, a few utility companies have not made the move to suspend utility disconnections. At this time, that includes utility companies that serve portions of Arizona, Tennessee, North Carolina, Texas, Louisiana and parts of the midwest and east coast.

The Energy Policy Institute is keeping lists of of utility companies who have suspended disconnections and those who have not clearly announced suspension of disconnections here: https://www.energyandpolicy.org/utilities-disconnect-coronavirus/

Also, cell phone service providers Verizon and AT&T, have suspended disconnections while the coronavirus emergency is going on. T-Mobile announced it is providing unlimited data to all current data customers, for sixty days.

More FAQs from Low Income Households

  • Do I have to do anything if I’m on a rental subsidy program and become unemployed or lose hours from coronavirus?
  • Are housing authorities still open during the coronavirus outbreak?
  • Can I be evicted if I can't pay rent because of coronavirus?
  • What is the government stimulus payment?
  • Who qualifies for the government stimulus payment?