If the Public Housing Agency managing your voucher sends a notice that your voucher will be terminated or changed — and you do not agree with the decision — follow these steps first:
Gather documentation to back up your argument.
Contact your caseworker and request an appointment or a phone conference to get an explanation of the reason for the adverse action or termination. Even if the PHA sent documentation explaining their decision, you can request a more detailed explanation.
After making this request, the PHA should either make an appointment for you to come into the office, or do a remote conference with you to explain the termination or change.
Some PHAs prefer to try to resolve the situation through a discussion, rather than letting it go to a full-blown Informal Hearing. Other PHAs may claim they don’t have the time or manpower to discuss a termination, and will just give you the option to request an Informal hearing.
If the PHA doesn’t arrange for a discussion about its voucher decision within the next 48 hours, then request an Informal Hearing.
You can still apply to online applications without internet access.
If you don't have internet access, go to a local public library that has devices with an online connection.Lorraine Dale says:
"I have visited Affordable Housing Online over and over again to get on waiting lists. I never would have even gotten on them without this information!"