If the Public Housing Agency managing your voucher sends a notice that your voucher will be terminated or changed — and you do not agree with the decision — follow these steps first:
Gather documentation to back up your argument.
Contact your caseworker and request an appointment or a phone conference to get an explanation of the reason for the adverse action or termination. Even if the PHA sent documentation explaining their decision, you can request a more detailed explanation.
After making this request, the PHA should either make an appointment for you to come into the office, or do a remote conference with you to explain the termination or change.
Some PHAs prefer to try to resolve the situation through a discussion, rather than letting it go to a full-blown Informal Hearing. Other PHAs may claim they don’t have the time or manpower to discuss a termination, and will just give you the option to request an Informal hearing.
If the PHA doesn’t arrange for a discussion about its voucher decision within the next 48 hours, then request an Informal Hearing.
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